Shipping policy
Where we ship
My Pet Lookout ships to Australia, the United States, the United Kingdom, Canada and New Zealand. Available delivery options depend on your delivery address.
Standard shipping rates
- Australia: AUD $6.99
- United States: AUD $9.99
- United Kingdom: AUD $9.99
- Canada: AUD $9.99
- New Zealand: AUD $7.99
Review the delivery charge and currency shown at checkout before placing your order.
Dispatch and tracking
Orders may be dispatched directly by our fulfilment partner. Delivery timing depends on the destination, carrier and any customs processing. If tracking is available, we’ll share it once the carrier provides it.
If we cannot dispatch within the timeframe stated for your order, we’ll contact you about the delay and offer cancellation and a refund or seek your agreement to a revised timeframe, as applicable.
Address changes and delivery problems
Check your shipping address before placing your order. If you need to correct it, or if your parcel is delayed, missing or damaged, contact My Pet Lookout with your order number as soon as possible. We’ll check what happened and explain the available options.
This policy does not limit rights or remedies under applicable consumer laws.