Terms of service
My Pet Lookout Terms of Service
Overview
My Pet Lookout is an Australian sole-trader business that operates this online store. These Terms of Service apply when you use our website or order from us. Shopify provides the ecommerce platform we use to operate the store.
Product information
Review the product description, compatibility information and setup requirements before ordering. The camera is intended for pet monitoring. Follow the supplied setup and safety instructions, and use the camera in accordance with applicable privacy and recording laws. Any optional paid cloud service is subject to the app provider’s terms and pricing.
Orders and payments
Before you place an order, review the items, delivery charge, currency and total shown at checkout. By placing an order, you authorise the payment provider to charge your selected payment method for the total you approve. Use a payment method you are authorised to use and provide accurate contact and delivery details.
If we cannot supply an item you ordered, we’ll let you know and refund any payment for the item we cannot supply. If you notice an error in your order confirmation, email us promptly with your order number.
Shipping and delivery
The Shipping Policy explains where we ship, our rates and how to get help with delivery. Available delivery options and charges are shown at checkout. We may use fulfilment partners to dispatch orders.
If an order is delayed, missing or arrives damaged, contact us so we can investigate and explain the available remedies. Any delivery estimate is subject to the rights and remedies available under applicable consumer law.
Cancellations, returns and refunds
To request cancellation or change your order, email us as soon as possible. Once dispatch is underway, changes may be limited. Any statutory right to cancel or return an order still applies.
Our Refund Policy explains how to request a return or refund, including the cancellation process for eligible UK distance purchases. Contact us for instructions before sending an item back. Where a refund is due, we’ll generally use the original payment method unless we agree otherwise or the law requires another method.
Australian Consumer Law and other mandatory rights
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to choose a refund or replacement and may be entitled to compensation for other reasonably foreseeable loss or damage. For a minor failure, we may first provide a repair within a reasonable time. If the issue is not remedied within a reasonable time, you may be entitled to a further remedy.
These Terms preserve the rights and remedies you have under the Australian Consumer Law and any other applicable mandatory consumer protection laws.
Privacy
Our Privacy Policy explains how we handle personal information when you browse the store, contact us or place an order.
Changes to these terms
We may update these Terms for future orders. The version in effect when you placed your order applies to that order, subject to applicable law.
Customer support
Email petsmartcameras@gmail.com or use our Contact page. For help with an order, include your order number and a brief description of the issue.